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Return form

You can request a return label by filling out the form below.

Please include the following information in your message:

  • Invoice number 
  • Customer number
  • Item number
  • Reason for return

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Returns


The customer, who is a consumer, has a legal right of withdrawal in accordance with the following instructions. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his commercial or independent professional activity. 

RETURN INSTRUCTIONS:
As a consumer you have the right to revoke or withdraw from this contract within 14 days without giving reasons. The revocation period or the period for withdrawal is 14 days from the day on which you or a third party named by you, who is not a carrier, has taken possession of the goods. In order to exercise the right of cancellation / right of withdrawal, you must inform:

Modellbau Lindinger GmbH
Industriestrasse 10
4565 Inzersdorf im Kremstal
Austria
Phone: +43 (0) 7582/81313-0
Fax: +43 (0) 7582/81313-17
E-Mail: office@lindinger.at

with a clear declaration (e.g. a letter sent by post, fax or e-mail form) of your decision to revoke or withdraw from the contract. You can use formula above to initiate your return.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right withdrawal before the end of the return period (14 days).

Consequences of a return:
If you revoke this contract, we have to reimburse all payments we have received from you (except for shipping costs, shipping surcharges and additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day Modellbau Lindinger GmbH has received the return shipment. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You have to send the goods immediately and in any case within 14 days at the latest from the day you inform Modellbau Lindinger about the cancellation / withdrawal of this contract to

Please return all goods to:
Modellbau Lindinger GmbH
Industriestraße 10
4565 Inzersdorf in Kremstal
Austria 

You shall immediately bear the costs of returning the goods.  For a return label, please contact us via the contact form above.  In the case of unauthorized returns (refused package acceptance, package not repaired, does not correspond to the expectations, etc.), you are responsible for the costs of the return.  The customer may pay the shipping cost on their own or will be charged for the return label service (see shipping costs) as soon as the package has arrived. This is regardless of the order value or whether the delivery of the goods was "free shipping".

You must pay for any loss in value of the goods, if after examination, we find the goods to be used or damaged.

Exclusion of the right of withdrawal:
The following items cannot be returned and refunded:
  • in the case of any products which are not prefabricated, and are clearly tailored to the personal needs of the customer
  • in the case of any digital media, audio/video recordings, or computer software no longer in a sealed package, if the seal was removed after delivery.
  • in the case of newspapers, journals or magazines